Not really, says professor Ian Larkin. In fact, they may turn off your best employees altogether.
Member Content OutSystems The industry is filled with voices telling firms that they need to undergo digital transformation, but how do you build the team necessary to take that journey without bringing in expensive consultants?
Nick Pike, vice president of the UK and Ireland at OutSystemshas some crucial advice on how to build a internal team that can guide your company through digital transformation. But for many enterprises, it is not just the usual challenges such as organisational resistance to change and legacy business models that make the digital transformation journey difficult.
Securing investment is a major factor. Also, the fear that digital transformation will burn up time and money can prevent businesses from committing to the process.
Step 1: Assemble an Adoption Team Digital transformation affects a whole company. Therefore, a force is needed to push change across your organisation.
This is how an adoption team can help. To build one, you need to fill the following key roles: Executive sponsor: Digital transformation requires support from the very top. An executive sponsor or sponsors who can articulate a compelling vision and find the necessary funding is essential.
Adoption champion: Every movie has a resilient hero full of enthusiasm. In a digital transformation initiative, the adoption champion is that hero, driving the programme and building consensus, while valiantly handling a few issues on the way. Adoption expert: All teams and projects benefit from the guidance of someone who has been on the journey before and is full of valuable advice and direction.
The adoption expert can help overcome any unwelcome surprises. For these roles, you will need to look inside your organisation and work out who is most likely to take on the task. The one exception is the adoption expert, who is usually a consultant or representative from an outside company whose expertise is accelerating digital transformation.
Step 2: Build a Core Digital Transformation Development Team Big projects are best undertaken in small stages, and digital transformation is no different.
Start small, usually with a simple application or piece of software. Your adoption team can help decide what to try. Now you can build a core development team.
Every organisation has its own unique structure; however, when it comes to delivering software, there are some common functions involved, and they can be broken down to form your core as follows: Business user: Make sure you build software or an app that the business wants by having at least one representative from the business working with your core team, sharing process information, and even testing, if needed.
Product owner: Someone acting as a proxy between the development team and the business user helps keep the project on track.
Tech lead: Tech leads address architectural and operational tasks. They design app-level architecture, control code quality, and map technical features to business requirements.
For the business user, you need someone who truly understands the business processes you are transforming and is comfortable with technical communication.
The product owner should have project management and excellent communication skills. For the tech lead, target professionals with more than two years of team leadership and customer-facing experience.
Your developers should have more than three years of software development experience and be comfortable using. To ensure a user experience that is intuitive, comfortable, and brilliant, add these roles: Key users: Mobile apps require a customer focus.
Key users provide that perspective throughout the design and development process. You need a dedicated and knowledgeable tester on your team for performance and cross-device testing.
Where to Find Your Expanded Team and What to Look For Great key users are interested in making your app better by describing what they look for in a digital experience; they are willing to test things out. Testers need to be detail-oriented, sceptical, with at least three years of software QA, test planning, and test writing experience.
This is a critical point in the digital transformation journey. So how do you combat this? A Centre of Excellence provides just the right level of governance and control, so you can safely scale your digital transformation projects across multiple teams, all set up just like your first ones.
Architect: In a Centre of Excellence, the architect develops standards for architecture, communicates them to project teams, and makes sure they are used.
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This provides the consistency that prevents technical debt and keeps things humming along. Where to Find Your Centre of Excellence Team and What to Look For Look for a programme manager who has experience running projects, along with technical depth and excellent communication skills.
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